

Neither the ice packs nor thermal envelopes are designed to last the 4-5 days that standard shipping may take to arrive. It is highly recommended that you purchase an expedited shipping option in addition to thermal packaging to increase the likelihood that your order will arrive unmelted.For a more detailed explanation of what options are available please see our Warm Weather FAQ page. Ice packed shipping options are available April 15th through October 15th.In most cases a 4-5 day standard shipping option will be used for the 48 contiguous states however, in a few cases a longer shipping method might be used for larger or heavier orders and orders going to Alaska or Hawaii.
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The most economical shipping option will be used when the free shipping option is chosen.
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All orders have a handling time of 1-2 business days regardless of what shipping service is chosen.If you purchase UPS 2nd day, Overnight, or Next Day service along with ice packs and thermal envelopes and your order still arrives melted please contact us and we will work with you on a resolution.įor more details please see our shipping policies page.Ice packs and thermal envelopes are meant to be an additional tool to help your order "beat the odds" but is not guaranteed. Please note that due to numerous variables we do not guarantee against heat related damage to your order.Your items will be placed inside the thermal envelope along with any ice packs purchased, thermal envelope will be sealed and then placed in an outer cardboard shipping box. Thermal envelopes are not the outer shipping packaging.If you have questions on how many thermal mailers or ice packs you think you might need please feel free to reach out to Kevin at NOTES In most cases and especially during warm weather months the ice packs will last approximately two days and will not last past 3 days when packed with thermal envelopes. It is highly recommended that you purchase an expedited shipping option in addition to thermal packaging to increase the likelihood that your order will arrive unmelted. For items larger than 1lbs (16oz) we recommend 2 ice packs per item.NOTE: Chocolate items may required additional ice packs.As a general rule you will need one (1) thermal mailer for each of the following:Īs a general rule you will need one (1) ice pack for each of the following:
